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Customer Service Information Credit Card Information We accept Visa, Mastercard, American Express and Discover. Shipping Charges
APO and FPO will be shipped regular mail. Return Policy
You will find a return and exchange form enclosed with your order. Fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you prefer a refund or an exchange, and allow ten business days for the exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Send your package, including your return and exchange form, via an insured, traceable method to ensure a safe and documented delivery. You are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within five days. Please allow up to two billing cycles for a refund to appear on your credit card statement. If you request a replacement item of equal or lesser value, there is no charge to ship the replacement item to you. However, if you would like to upgrade your shipping method or purchase additional items, you will be responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your account for the original order and place a new order. Other Customer Information In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement, merchandise. To contact Next To Me, send e-mail to info@nexttomeintimateapparel.com or you can call us at 1-440-974-0900 during business hours, Monday through Friday 10:00 a.m. to 5:00 p.m. EST except on holidays. Our mailing and store address is:
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